Refund & Return Policy
š Refund & Return Policy
At NAVOME, we stand behind the quality of our products and want you to feel confident with your purchase.
Please review the details of our return and refund policy below.
š¦ Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After 12 hours, your order may already be processed and cannot be cancelled.
š Returns
We offer a 30-Day Return Policy from the date of delivery.
To be eligible for a return:
ā¢ The item must be unused
ā¢ The item must be in original packaging
ā¢ Proof of purchase is required
Customers are responsible for return shipping costs.
To initiate a return, please contact:
š³ Refunds
Once your return is received and inspected:
ā¢ You will be notified of approval or rejection
ā¢ Approved refunds will be processed within 5ā10 business days
ā¢ Refunds are issued to the original payment method
Shipping fees are non-refundable.
š¦ Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
ā¢ Clear photos of the product
ā¢ Photos of packaging
ā¢ Order number
We will arrange a replacement or refund as appropriate.
š« Non-Returnable Items
We do not accept returns for:
ā¢ Used products
ā¢ Items damaged by misuse
ā¢ Orders placed with incorrect shipping details
š¬ Need Assistance?
If you have questions regarding your order, contact us at:
We are happy to assist.